Privacy Policy

Last updated: January 2025

Toni & Guy Coimbatore ("we", "our", "us"), operated by Beauty & Fashion Private Limited (Paulsons Group), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or interact with our salon services.

1. Information We Collect

Information You Provide Directly

• Name, email address and phone number when you make an appointment or enquiry
• Appointment preferences and service history
• Feedback or reviews you submit
• Messages sent via WhatsApp, email or contact forms

Information Collected Automatically

• Browser type and version, operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address and approximate geographic location

2. How We Use Your Information

We use the information we collect to:

• Confirm and manage your salon or spa appointments
• Send appointment reminders and follow-up messages
• Respond to enquiries and provide customer support
• Send promotional offers and updates (with your consent)
• Improve our website, services and customer experience
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Third-party tools that help us operate our website (e.g. Google Analytics, web hosting)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition of our business

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Google Analytics to understand how visitors use our website

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Appointment records are typically kept for up to 3 years. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

7. Third-Party Links

Our website may contain links to third-party websites (e.g. Toni & Guy International, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.